Common Questions Answered
We ship internationally to most countries from our warehouse in Bali, Indonesia.
Free Shipping
Certain orders qualify for free shipping, check out for your country below what is the minimum spend to receive it. This threshold is automatically converted to your local currency at checkout based on the current exchange rate — so if you're shopping in USD, GBP, AUD or any other currency, the equivalent amount will be applied automatically by Shopify at the time of your order.
Australia: FREE
Canada: 29 CAD, FREE over 250 CAD
Europe: 19 EUR, FREE OVER 150 EUR
Indonesia: FREE
Malaysia: FREE
Singapore: FREE
China: FREE
Thailand: FREE
New Zealand: 39 NZD, FREE over 350 NZD
United Kingdom: 19 GBP, FREE over 150 GBP
United States: 35 USD, FREE over 300 USD
Central & South America (Costa Rica, Guatemala, Mexico, Brazil, Colombia, Ecuador, Peru, Uruguay): 35 USD, FREE over 300 USD
Estimated delivery is 7 to 12 working days from dispatch. Please note that delivery times may vary depending on your location and local customs processing.
We hope you love your Sutura piece. As a small, independently produced label, every piece is made in limited quantities. Please review the product measurements carefully before ordering, and feel free to contact us if you need help choosing your size.
European Union: return within 14 days.
EU customers may request a return within 14 days of receiving their order.
Items must be unworn, unused and returned in their original condition with all tags attached. Return shipping costs are the responsibility of the customer.
Please contact us before sending your return so we can provide the correct European return address and return instructions.
Once your return has been received and approved, your refund will be processed to your original payment method in accordance with applicable consumer law.
Indonesia: return within 7 days.
Returns are accepted for items that arrive faulty, damaged or incorrect.
For sizing concerns, please contact us. Where stock is available, we will do our best to arrange an exchange.
All returned items must be unworn, unused and have their original tags attached.
Rest of the World: store credit.
Due to the international nature of our production and fullfilment, we currently do not offer standard returns or size exchanges.
We therefore recommend checking the measurements provided on each product page carefully before ordering. If you are unsure about sizing, please contact us before placing your order — we are happy to help.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or you have received the wrong item, please contact us as soon as possible with your order number and photographs of the issue.
We will review the issue and provide an appropriate solution with a gift card for a next purchase or a new item that could be send to you.
Size exchanges are not possible, except in Indonesia. Before ordering, please consult our size chart carefully. Each product page also lists the exact measurements of that specific piece.
If you are unsure which size to order, please reach out to us at hello@suturastudio.com before placing your order — we are happy to help you find the right fit based on the measurements.
Sutura garments are made from natural fibers by skilled artisans in Bali. Natural materials have character — slight variations in texture or tone are part of what makes each piece unique, and are not considered defects.
